| Q1: |
Where can I buy the furniture displayed on this web site? |
| A1: |
Our FFDM retailers are the only ones who sell our furniture. We invite you to pay them a visit to experience our FFDM furniture collections in person, and to meet home furnishings professionals who can answer questions and assist you with your purchase. |
| Q2: |
Can I buy this furniture directly from you - the manufacturer? |
| A2: |
We make magnificent furniture but we team up with our retailers so that experts handle your shopping and delivery experiences. Very few manufacturers are also good retailers - and this is particularly challenging in the world of furniture! It's in your best interest to buy FFDM furniture from retailers who can beautifully display our furniture in their stores, answer any questions you may have and deliver your new furniture into your home. Please visit one of our retailers to make your purchase. We know they'll do a better job for you, and we haven't learned to drive a delivery truck yet. |
| Q3: |
Can I buy FFDM furniture online? |
| A3: |
We think the Internet is an excellent way to learn about our products, but we sell our furniture through retail furniture stores. Stop in at one of our retailers to explore everything from our crisp carvings to the excellent fit on our doors and drawers, to our spectacular finishes. Ask questions. Our retailers offer the kind of personal service that you deserve when purchasing fine furniture. |
| Q4: |
Who designs the FFDM products? |
| A4: |
There's no truth to the rumor that tree elves are our designers. We have expert designers on our team who translate very creative ideas into furniture that is not only beautifully designed - but well engineered. Our design team is part of our High Point, NC group, but they travel regularly to our factory in Shanghai as part of our collective mission to bring you exceptional furniture. |
| Q6: |
Can I order custom-designed furniture through FFDM? |
| A6: |
Although we're a nimble company, we're not currently able to make one piece of custom-designed furniture for a customer. However, we do listen to requests and ideas. Please share your requests with your local FFDM retailer. They hear ideas from many customers and we in turn use customer requests and retailer ideas when we consider and design new pieces for our collections. |
| Q7: |
Arrgh! My daughter left a moist orange juice glass on my bedside chest, my entertainment center was dropped when we moved into our new home, my 7-year-old unscrewed the drawer pull and lost it, what should I do? |
| A7: |
Check first with your FFDM retailer for assistance. They're experts at furniture care and have excellent connections for repair. You may also want to visit our Caring for wood, hardware and stone portion of this web site for information. |
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